Virgin Money understands that peoples’ products alter; you may sense financial difficulties as a result of jobless, injury, infection, an organic crisis, or any other unanticipated effect on your children income and/or costs.
While concerned with your financial status and you can feel that you are struggling otherwise get not be able to fulfill your financial commitments, we possibly may manage to help.
How do we help?
Should your financial circumstances possess altered and you’re incapable of pay your account(s), you might demand assistance of the completing the Online Adversity Form. Delight always gain access to the fresh new mobile amount you really have entered with our company. A password might possibly be taken to authenticate their term before you could is also stick to the application.
Delight also provide information regarding your earnings, costs and you may assets on hand before you commence the application form. When you initiate filling in your data, just be sure to finish the app because you will feel incapable of cut and come back to the shape within a later stage.
If you fail to supply the web based Difficulty Application, you can implement by the getting a duplicate of PDF Difficulty Form and you may communicating with so you’re able to us within or post so you’re able to you on PO Package 3453 Quarterly report NSW 2001.
- Citigroup Pty Ltd ABN 88 004 325 080 (“Citibank”) AFSL/Australian borrowing from the bank permit 238098 is the credit supplier and issuer out of the fresh new Virgin Currency Charge card. For individuals who keep almost every other Citigroup Credit cards, In a position Borrowing, Consumer loan device (s) in addition to spouse things the request financial hardship guidelines is put on any account.
- Once we have obtained your completed form, one of our representatives often get in touch with that explore your role and you will selection which may be available to work with you.
- You aren’t required to provide support data files during the time your complete your application. We will let you know if we require support data, these include yet not simply for Lender Statements, proof of income and you may/otherwise medical certification.
- If you have been or are nevertheless purchasing insurance policies to the your own Charge card membership(s) you happen to be eligible to claim towards the insurance company. Your bank account report usually indicate the name of insurance company your must contact. An insurance policy won’t prevent you against obtaining monetaray hardship direction for people who still want it.
- Since i located your own demand that you require monetary hardship direction and during the techniques such as the go out you’re on a prescription program, their installment records could well be stated once the ‘blank’ on the borrowing from the bank bureaus. This will be standard routine whenever revealing for consumers sense pecuniary hardship.
- The cards / account tends to be frozen ever since i discovered the application having difficulty direction, while accepted, into the whole period you are on monetaray hardship. Capability to transact post your financial Difficulty advice depends on the card otherwise account condition.
Already used?
Once we located the application, the Pecuniary hardship Party often determine your application to decide eligibility and you will solutions, and certainly will get in touch with that talk about the next measures.
During this time period, should your affairs transform or if you have to discuss the job you can get in touch with our Pecuniary hardship Party toward 1800 255 304 away from 9am-9pm, Monday – Friday (Questionnaire big date) except personal vacations.
Supporting Data
You are not required to offer help data files at the time you fill out the job. We are going to tell you whenever we want support files.
Contact us
If you would like more info exactly how we possibly may feel able to work with you while experiencing financial difficulty for the appointment the duties, otherwise would like assistance with finishing a credit card applicatoin, excite e mail us towards the 1800 255 304 Friday quick cash loan online to help you Friday out of 9am so you’re able to 9pm AEST, leaving out personal holidays.